CitizenNet

CitizenNet develops natural language technology for analyzing social activity on sites like Twitter and Facebook. I was brought in to help design and develop the user experience. The pioneering nature of this product meant we had very few existing models on which to base our work. Both the product and the website were evolving simultaneously. The result was a highly iterative process in which we were constantly reexamining what worked and what didn’t.

I provided information architecture, user experience engineering, website design, branding services, and project management of offshore coders.

Working with CitizenNet was about learning fast and moving quickly. The emphasis was firmly on the conceptual and functional side of design. As product features came and went, the structure of the site evolved in response to new demands and user feedback.

September 29, 2010

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